WFM |12 to 16 Years | Kolkata
Capgemini
2 - 5 years
Kolkata
Posted: 3/28/2025
Job Description
Job Description
As a member of the team, you will leverage your proficient knowledge of one or more processes to participate in meeting service levels, key measurement targets of the team and deliver a high quality and cost-effective service. The Workforce Management Team is focused on managing the staffing and adequate provision of resources to handle the volume of customer contacts.
Primary Skill
sManage scheduling activities, ensuring efficient allocation of resources while considering employee preferences, skills, and compliance with regulations.Analyze workforce performance metrics and trends, providing actionable insights to drive continuous improvement and enhance operational efficiency.Collaborate cross-functionally with departments to align workforce strategies with broader organizational objectives.Oversee the utilization and optimization of workforce management tools and systems, implementing enhancements or upgrades as needed.Ensure compliance with labor regulations, company policies, and industry standards in all workforce management activities.Drive change management initiatives related to workforce processes, fostering a culture of adaptability and innovationCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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